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Cancellation Policy
Shipping Charges:
For Prepaid Orders/ Online Payment: Free Shipping on orders above Rs. 899/- and Standard Shipping Charges Rs. 100/- on orders below Rs. 899/-
For COD Orders, (Standard Shipping Charges) Rs. 100/- on orders below Rs. 899/- and FREE Shipping Charges on orders above Rs. 899/-
For any orders placed from the following list of 14 states, such as (Andaman and Nico.In., Arunachal Pradesh, Assam, Dadra and Nagar Hav, Daman and Diu, Goa, Himachal Pradesh, Jammu & Kashmir, Manipur, Megalaya, Mizoram, Nagaland, Sikkim, Tripura) – (Standard Shipping Charges) Rs. 69/- will be charged irrespective of order value.
SHIPPING POLICY
1) Do you have shipping across India?
Yes, we have shipping across India. And we are also shipping across major countries.
2) When will my order be delivered?
Our Standard Delivery Timelines :
| Delivery | Cut off | (Delivery) Before Cut off | (Delivery) After Cut off | Payment Mode |
|---|---|---|---|---|
| Chennai | 2:00 PM | Same day from order date | Next day from the order date | Prepaid (Free Shipping) – Above 599 Order Value |
| Bangalore | 2:00 PM | Next day from order date | 2nd day from the order date | Prepaid (Free Shipping) – Above 599 Order Value |
| Hyderabad | 2:00 PM | 2 days from order date | 2-3 days from the order date | Prepaid (Free Shipping) – Above 599 Order Value |
| Chennai | 2:00 PM | Next day from order date | 2nd day from the order date | COD |
| Bangalore | 2:00 PM | 2nd day from order date | 3rd day from the order date | COD |
| Hyderabad | 2:00 PM | 2-3 days from order date | 3-4 days from the order date | COD |
Other metro cities – 3-5 days (from the dispatch)
Rest of India – 4-6 days (from the dispatch)
International Shipping – Express Delivery (within 7-8 days) – (from the dispatch)
✅ International Shipping Policy T & C: (Duties and Clearance) – As mentioned under each product, the customer should pay any duties for Canada, UK, Europe, Sri Lanka, Thailand, Czech Republic and a few Middle East countries, we will not bear any duties. For these countries, there will be customs duties. Depends on customs authority.
Any duties for the rest of the countries, the duty tax should also be paid by the customer. we will help the customer with customs clearance. Unfortunately, the process cannot be expedited as customs clearance is not in our control.
REFUND POLICY
NOTE: In all the below cases, the products will be returned to us either through our courier partner or to our delivery executive depending on the delivery location. The pickup for which will be scheduled by us.
1) What if delivery of the order is delayed beyond the given timeline?
Chennai orders: Order will be arranged for delivery on the 2nd business day. If it gets delayed beyond that order amount will be refunded as loyalty points.
Non-Chennai orders: Only the dispatch date can be assured by pulikachal.com With respect to delivery if it is beyond the mentioned delivery time, the issue will be raised with our courier partner and delivery will be arranged in 24-48hrs. If it gets delayed further, reshipment will be processed.
2) What if the product is out of stock?
Information will be provided about the same and the product amount will be refunded as loyalty points.
3) How will I get my refund?
Refunds related to any order will be evaluated and will be issued as loyalty points which can be redeemed as store credit to place the subsequent order.
4) What if the items I have received are damaged?
Damages will be verified based on photographs of corresponding products shared by you. Based on the evaluation, the refund will be issued as loyalty points.
5) Is it possible for me to get the money refunded?
No, the refund will only be issued as loyalty points.
6) What if an item is missed out?
You will be notified well in advance regarding the missed out products. Apart from this, if there is a discrepancy in the order, it will be verified with the photographs of the products received against the photograph of the physical invoice attached along with your order.
7) What if I have a quality complaint?
The details regarding the quality complaint must be explained clearly to our customer support executive and the refund is clearly subjected to the management’s decision.
8) How long will it take for me to get my refund?
Anywhere between 48-72 business hours from the date of delivery.
9) How long do I have to report a complaint regarding a product?
Any complaint needs to be raised within 24 hours from the date of delivery.